Refund & Cancellation Policy

30-Day Money-Back Guarantee

We want you to be completely satisfied with seashellOS. If you are not happy with your purchase for any reason, you can request a full refund within 30 days of your first payment. No questions asked, no hoops to jump through.

This applies to all paid plans: Pro, Pro+, and Team. If you signed up for a free trial and then converted to a paid plan, your 30-day window starts from the date of your first charge, not your trial start date.

How to Request a Refund

1. Self-service (fastest): Go to Settings → Subscription in your admin dashboard. If you are within the 30-day window, you will see a "Request Refund" button.
2. Email us: Send an email to hello@seashell-os.com with your account email and we will process it within 1 business day.
3. Support ticket: Open a support ticket from your admin dashboard and select "Billing" as the category.

Processing Timeline

• Self-service:Refund is initiated immediately. Your subscription is canceled on the spot.
• Email/ticket:We process refund requests within 1 business day of receipt.
• Bank arrival:Refunds typically appear on your statement within 5-10 business days, depending on your bank or card issuer.

Cancellation Without Refund

If you are past the 30-day window, you can still cancel your subscription at any time. When you cancel:

• Your subscription remains active until the end of your current billing period.
• You will not be charged again after cancellation.
• After the billing period ends, your account is downgraded to the Free plan.
• You can reactivate your subscription at any time before the period ends.

What Happens to Your Data

We believe your data is yours. Whether you cancel or request a refund:

• Your data is preserved. All clients, projects, invoices, contracts, galleries, and messages remain in your account on the Free plan.
• Premium features become read-only. You can still view existing data, but creating new items may be limited by Free plan restrictions.
• You can export your data at any time from the admin dashboard.
• Upgrading again restores full access to all your existing data instantly.

If you want to permanently delete all your data, you can request account deletion by contacting hello@seashell-os.com.