Effective: May 8, 2026
Version 2.0 — Last updated May 8, 2026
Welcome to seashellOS. These Terms of Service ("Terms") form a binding agreement between you and Seashell Studios LLC, doing business as seashellOS ("seashellOS", "we", "us", or "our"). They govern your access to and use of the seashellOS platform, including our web application at seashell-os.com, the seashellOS iOS application, our APIs, and any related services (collectively, the "Service").
By creating an account, accepting these Terms during signup, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By creating an account, you represent that you meet these requirements.
The Service supports three account types:
Each account type has its own scope of access and responsibilities. These Terms apply to all account types unless a section explicitly notes otherwise.
You agree not to use the Service to:
We may suspend or terminate any account that we reasonably believe is engaged in any of the above conduct.
The Service includes Shello, an AI-powered assistant that can help you draft messages, summarize financial information, parse data, suggest workflows, and generate text. Your use of Shello is subject to the following terms in addition to the rest of these Terms.
Shello's outputs are suggestions, not professional advice. Shello is not a licensed accountant, attorney, financial advisor, tax professional, or other regulated professional. Outputs may contain errors, omissions, or content that does not reflect your specific situation. You are solely responsible for reviewing Shello's outputs before relying on, sharing, or sending them, and for any decisions you make based on them.
Shello automatically routes queries to one of several AI providers based on query type:
All providers are bound by their respective zero-retention or short-retention data policies. Our agreements with these providers prohibit them from using your data to train their foundational models.
Studio Owners control which categories of business data Shello may access through configurable toggles in Settings. Some categories — including financial data — are opt-in only and disabled by default. You can change these settings at any time. When a toggle is turned off, the corresponding database query is never executed and that data is never transmitted to any AI provider. See our Privacy Policy for full details on what data flows to Shello.
Subject to applicable AI provider terms, you own the outputs Shello generates in response to your prompts, to the extent ownership in such outputs is recognized by law. You are responsible for ensuring that any content you generate, share, or send is appropriate for its intended use and complies with applicable laws and third-party rights.
seashellOS does not take a percentage of your transactions. When a client pays your studio through the platform, the funds flow directly from the client to your connected payment processor account. We do not insert ourselves into the money flow. The only fees that apply are the standard processing fees charged by the payment processor (e.g., Stripe, Square, or Helcim) — those go to the processor, not to us.
Each payment processor has its own terms and consumer policies that apply to transactions processed through it. By making a payment, you also agree to the applicable processor's terms.
Refunds for studio services are arranged between the studio and the client. seashellOS does not arbitrate service disputes between Studios and their Clients. We provide tools to issue refunds through the payment processor, but the decision to refund is yours. Disputes that escalate to chargebacks are handled by the payment processor under their dispute resolution process.
Studio Owners subscribe to seashellOS at one of several tiers (e.g., Free, Pro, Pro+, Team). Each tier defines a set of features, usage limits, and price. Current tier descriptions and pricing are published on our website at seashell-os.com/pricing. We refer to subscription levels as Tiers throughout the Service.
We may offer a free trial period at our discretion. At the end of the trial, your tenant will downgrade to the Free tier (if available) or your access may be limited until you select a paid tier. You will not be charged until you explicitly choose a paid tier.
Clients of a studio do not pay seashellOS directly. Their use of the Service is provided through the studio's subscription. Clients pay the studio for services rendered, processed via the studio's connected payment processor.
You retain ownership of all content you upload to or create within the Service ("Your Content"), including photos, videos, contracts, invoices, messages, gallery images, gear photos, and brand assets. By uploading Your Content, you grant seashellOS a limited, worldwide, non-exclusive, royalty-free license to host, store, display, transmit, and process Your Content solely for the purpose of operating the Service for you. We do not sell, license, or use Your Content for any other purpose, and we do not use Your Content to train AI models.
The Service itself — including the seashellOS software, source code, design, user interfaces, AI orchestration, and the seashellOS name and trademarks — is the exclusive property of Seashell Studios LLC. Nothing in these Terms grants you any right to use our trademarks, logos, or proprietary technology except as expressly provided.
If you provide feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service, without obligation to you.
Studios may apply their own branding (logo, colors, typography, custom domain) to their tenant portal under our white-label features. White-label branding is a presentation layer; it does not transfer ownership of the underlying Service or platform IP to the studio.
seashellOS provides a platform that connects studios with their clients. We are not a party to the service agreement between a studio and its clients. We do not provide creative, photography, video, event, or other professional services ourselves.
The Service integrates with several third-party services to provide core functionality. Your use of these integrations is subject to the third party's terms and privacy policy in addition to these Terms. We do not control and are not responsible for third-party services. The current list of integrated providers is published in our Privacy Policy and includes payment processors (Stripe, Square, Helcim, Plaid), email delivery (Resend), AI providers (Anthropic, Perplexity, Google), calendar (Google Calendar), video collaboration (Frame.io), and authentication (Apple Sign In).
We strive to keep the Service available and reliable, but we do not guarantee uninterrupted access. The Service may be unavailable from time to time due to maintenance, upgrades, third-party outages, or unforeseen issues. We may add, modify, or discontinue features at our discretion. Where a change materially reduces functionality you rely on, we will provide reasonable notice when possible.
The Service is provided "as is" and "as available." To the fullest extent permitted by law, seashellOS disclaims all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of the course of dealing or usage of trade.
We do not warrant that the Service will be error-free, that any defects will be corrected, that the Service will meet your specific requirements, or that any AI-generated output will be accurate or suitable for your purposes.
To the fullest extent permitted by law, in no event shall seashellOS, its affiliates, or its suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or related to your use of the Service, even if advised of the possibility of such damages. Our total cumulative liability for any claim arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
You agree to defend, indemnify, and hold harmless seashellOS, its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any rights of another person or entity; or (e) the services you provide to your clients (if you are a Studio).
We may suspend or terminate any account for material breach of these Terms, abusive or illegal conduct, non-payment of fees, or where required by law. Where reasonable and not prohibited by the circumstances, we will provide notice and an opportunity to cure.
Sections relating to intellectual property, indemnification, disclaimers, limitation of liability, and dispute resolution survive termination. Your right to access the Service ends, but the Service's obligations to you that survived earlier in these Terms continue per their terms.
Studios that operate gear rental services through seashellOS are subject to additional terms when the Gear Rental module is activated. Studios are solely responsible for:
seashellOS provides tooling for inventory, scheduling, deposits, and damage tracking, but does not participate in the rental agreement between studio and renter, does not insure rented gear, and is not liable for damage to or loss of any rented item.
If you use the seashellOS iOS app:
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The federal and state courts located in San Francisco County, California have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.
Before filing a claim, you agree to attempt to resolve the dispute informally by contacting us at support@seashell-os.com. If we cannot resolve the dispute within 60 days, either party may pursue formal proceedings.
We may update these Terms from time to time. When we make material changes, we will notify you by email and/or by posting a notice within the Service before the changes take effect. The "Effective" date at the top of these Terms reflects the most recent version. Your continued use of the Service after the effective date of an updated version constitutes your acceptance of the updated Terms. If you do not agree with the updates, you may stop using the Service and request account closure.
For questions about these Terms or to exercise any of your rights under them, please contact us: